Overview
Your purchase is eligible for return or replacement only if it meets the following conditions (Unboxing Video is a MUST):
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If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
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If the product you receive has a genuine quality or manufacturing defect or damage.
All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.
Preorders cannot be cancelled, orders with preorders will be shipped together as a whole order.
Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case.
Please note – We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package. We would be happy to reship the package if the customer bears the shipping fee of Rs.120/-
If your purchase meets our return criteria as stated above, please email us at Zamarix@hotmail.com within 48 hours of delivery with the following information:
– Order number
– Delivery address
– Unboxing Video
– Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item.
Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery.
If there is a genuine defect in the product, we’d be happy to exchange your product with a replacement or initiate a refund of your order amount within 7-10 working days after the product is picked up from the given address.
Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process a store credit of the paid amount within 7-10 business days.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Zamarix@hotmail.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Zamarix@hotmail.com
Shipping returns
To return your product, you should mail your product to: C-79, First Floor, Sector-10, Noida-201301.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at zamarix@hotmail.com for questions related to refunds and return